Trend micro is not updating

To know the status and update history of Windows 10. Windows stated that “To ensure a seamless update experience, we are blocking devices running the affected business endpoint security products from being offered Windows 10, version 1809, until a specific Trend Micro Critical Patch (CP) is applied.”So new update can only be applied when Trend Micro will apply the Critical Patch to its security software. All new Trend Micro products use a new multi-digit format for displaying the numbers of pattern files.Hi Everyone, I am trying to apply automatic update on the endpoints with TM on them by using task “Core Protection Module - Apply Automatic Updates” .But unable to perform any automatic updates and I am getting the below error, Downloads File Status Details c_797.801 Failed [-] [ ] Download error: "Unexpected HTTP response: 400 Bad Request" Download requested by client: URL: Hash: (sha1)03fb578f4f8470174e7edf3a6cefc30e8b65d2cc Size: 29522 bytes Next retry: The download will be retried the next time it is requested.All those questions need to be answered if we want to help you! To further clarify, we would like to know if what update are you referring to.Here from you, Kind regards, Tom Hello martha_cusack ! Is this an update from the Trend Micro program or from the Windows Operating System that you are using?Windows 10 users who are using the trend micro antivirus may face issues with the latest windows 10 updates (version 1809).Microsoft has re-released this update after a pause due to some bugs.

So Microsoft has blocked the updates for these users. - Install the latest version of the program after the restart. Having third-party security software or older Trend Micro programs installed on your computer may lead to installation and performance issues.Customers using older products must either update or apply the New Pattern File Numbering Format Service Pack to their products as soon as possible to ensure receipt of new multi-digit format pattern files.If your product still uses the old format, you can determine if you are using the latest pattern file by looking at the middle 3 digits in the multi-digit format.

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